Customer Service

Cognitive and acceptance clause

Welcome to be the member of BEMORAL official website. BEMORAL will provide you with various member services (referred to as "the Service") base on the Terms of Service, the contents of the website, and the various usage specifications and the precautions (referred to as "the Terms of Service”). In order to protect your rights, please read the following terms of service before applying for registration and before using this service. When you register to become a member on the BEMORAL official website, or when you start to use the service, you are deemed to have read, understood and agreed to accept all the terms of the Terms of Service and fully accept the current and future derivative services and contents of the service.

1.If you disagree with these Terms of Service after consideration, please do not register or stop using the Service immediately.

2.In order to maintain the security of your membership and the trading information security, BEMORAL website reserves the right to amend the Terms of Service by law anytime;  and will be effective upon posting on the BEMORAL official website and update both member contracts. The BEMORAL official website will not be notified again individually.

3.By continuing to use the Service after the posting of updated Terms of Service, you are deemed to have read, understood and agreed to the terms of the modification. All of your right and obligation about  the relationship with BEMORAL website, and the one you join or use BEMORAL website activities or service base on the last revised the terms of the Terms of Service.

4.If you do not agree to this Terms of Service, or if your country or territory excludes all or part of it, you should stop using the Service immediately.

5.In order to ensure the safety of children and teenagers using the Internet, and to avoid the privacy violation, BEMORAL website is only available to individuals over the age of 20, individuals who are under the age of 20 but have been permitted by a legal representative, and legally registered legal entities or groups.

6.If you are not 20 years old or have full capacity, you should ask your parent or guardian and other legal representatives to read and understand the terms of service and allow you to register the membership on the official website, to use or continue to use this service. When you decided to continue to use the service, your legal representative, such as your parent or guardian, has read, understood and agreed to all the contents of these Terms of Service and subsequent changes, and such legal representatives allow you to use the Service and for related legal acts.


Service Area

The BEMORAL official website provides services such as and related online services as finance, logistics and information platform, including but not limited to merchandise trading, website content browsing, and E-mail, paper mail or others ways to process product marketing information or provide others service. BEMORAL website may add, subtract, change or terminate relevant service content depending on business needs and actual circumstances, and does not need to notify members individually.


Link to External Website

BEMORAL website provides a product search engine service, which is designed to facilitate you to quickly obtain product price search results. You may therefore link to a website operated by another business (referred to as an external website), but this does not mean that the BEMORAL official website has any cooperation with the external website. BEMORAL website does not guarantee or assume legal responsibility for any external websites; all trademarks or other rights on the external website owned by the relevant rights holder, and the BEMORAL website does not have the right or authorization to use it.

The BEMORAL official website does not guarantee the suitability, dependability, immediacy, validity, accuracy and integrity of the search results.


Membership Obligation

In order to use the service, please to agree following matters:

1.Before you use the service, you have to register the membership on BEMORAL official website; to provide correct and complete personal information according to the items indicated in this service registration process. If your personal information changes, please feel free to log in to the BEMORAL website to update your information to protect your rights. If your personal information is duplicated, deliberately fraudulently used in the name of others, violates public order and good customs, or has the right to infringe on the name of others and the company name, trademark or other intellectual property rights, or may be a misunderstanding of others, a violation of the law, a breach of the BEMORAL official website service or any misleading, BEMORAL website has right to reject your registration, to stop or cancel your membership qualification, or reject your change application, and to refuse you to use this service; You shall be responsible for all civil criminal liabilities and losses. If the official website of BEMORAL is damaged, you shall be liable for damages.

2.Please be note and understand: If the personal information provided by you is incorrect, missing, wrong and result in not eligible for the lucky draw, you will not be able to receive the award or enjoy the offer in accordance with the preferential conditions or activities listed in the relevant announcement.

3.You agree that the BEMORAL official website may add, modify or terminate related activities according to the actual implementation, and choose the most appropriate way to inform members.


Privacy Protection

BEMORAL official website takes your personal data security very seriously;  BEMORAL website will handle related matters base on the "Privacy Protection Policy and Personal Information Collection Notice” and the Personal Data Protection Act and relevant laws and regulations. BEMORAL website will also respect and protect your personal information for your log in record or personal data and other specific information (such as transaction data). Please read the BEMORAL official website "Privacy Protection Policy and Personal Information Collection Notice" before registering and before using this service. If you disagree with the "Privacy Protection Policy and Personal Information Collection Notice" after consideration, please do not register or stop using the service immediately.

You agree to authorize the BEMORAL official website to provide the necessary membership information for the purpose of providing the Service to the Partner for use within the agreed scope. Some of the specific services in this service are provided jointly with other partners. If you do not want to disclose your personal information to other partners, you may choose not to use these specific services; but when you start to use these specific services, we will consider you agree to the disclosure of your personal information to the partner or cooperate vendors, and start to handle the specific service. 

If your personal data has stolen, leaked, tampered with or otherwise infringed on the BEMORAL official website,BEMORAL website will investigate, understand and clarify the relevant case; after it, we will announce you by the appropriate method to protect you personal information. Please be note and understand: BEMORAL website do it that does not represent any illegality on the BEMORAL official website, nor does it represent an express or implied warranty or liability for the disclosure of your personal data.


Membership Account, Passcode and Security

1. After done the registration, you will receive 1 account number and passcode. You have the obligation to protect the security safety of them, and do not leak out to any others people. You are solely responsible for all actions taken with this account and passcode. Please agree to abide by the following: The account and password are for your personal use only, and you may not rent, lend, transfer or give it to other third parties.

2.If you leak out your personal information, membership passcode or payment information, to make others people has the chance to use it, you should be fully responsible for the actions of third parties.

3.Log in BEMORAL official website to use the service by your account number or password, all actions include but not limited to query, retrieve, view, change personal data, participate in various activities and obtain relevant consumer information, purchase goods or services, and other behaviors like involving the personal rights of users are considered as your own behavior.

4.When your account number or passcode has hacked or others any security problem happens, you should inform BEMORAL website immediately; BEMORAL website will immediately suspend the processing and subsequent use of the transactions generated by the account, And take relevant measures, but the measures taken on the BEMORAL official website shall not be interpreted as the express or implied warranty or liability of you on the BEMORAL official website.

5.Every each time after you done all of your work on the website, please be sure you log out of your account to avoid somebody else to hacked.

6.You shall not leak out your account number or passcode to anyone else,  neither use other people’s account to log in. BEMORAL website is not liable for any damages if you violate this Terms of Service.


Membership Law-Abiding Obligation

You agree and promise never use the service for any illegal purpose or in any illegal way, and agree to follow relevant decrees and all international practices using the Internet of Republic of China. If you are a user outside the Republic of China, you should follow the laws of your country or region.

If you use this service to infringe on the rights of others, engage in any illegal or criminal activities, in addition to claiming compensation from you, BEMORAL website may also revoke your membership and permanently prohibit you from using the service.

You agree and promise do not violate people’s right, neither do the illegal behavior by this service, include but not limited:

1.Publish or transmit any defamatory, insulting, threatening, offensive, indecent, defamatory, false, public order or good customs or other unlawful words, pictures or any form of file

2.Infringement of the reputation, privacy, business secrets, trademarks, copyrights, patents, other intellectual property rights and other rights of others.

3.Violation of confidentiality obligations under the law or contract.

4.Use the service in the name of others.

5.Transfer or distribute computer viruses.

6.Engage in unlawful transactions or post the misleading information and try to cause the crime.

7.Sell guns, drugs, drugs, pirated software or other prohibited items.

8.Provide the gamble information or try to cause people to gamble.

9.Abuse sending advertisement mail, lucky chain mail, spam, or any aimless mail. 

10.Sending any mail in violation of relevant laws, and regulations such as the export of technical data of the Republic of China.

11.To publish, transmit, send or save any embarrassing, fraud, injury, jealousy, pornography, gambling or anything else that violates the law by mail, file or information.

12.To publish, transmit, send or save any information that infringes on the intellectual property rights or other rights of others

13.Collecting email addresses and other personal information without agreement.

14.Extract or use all or one of the contents of any database in the service without agreement.

15.To publish, transmit, send or save the virus, or any other program or message that is sufficient to destroy or interfere with the computer system or data

16.Destroy or disturb system operation of this service, or violation of general online etiquette.

17.Unauthorized access to the service system or network related to the system, or fraudulent use of other people's accounts or forged sender identification data to send mail in an attempt to mislead the recipient's judgment.

18.Any behavior that interferes with or disturb with the use of the Service by other users.

19.Hacking the others service membership account number, passcode, the right of saving by any illegal way.

20.Other behaviors that do not apply the purpose of use provided by the service.

21.BEMORAL official website consider that is inappropriate behavior.

22.Use the product pictures and texts for profit-making behavior without authorized by BEMORAL website.


Electronic File Representation

BEMORAL official website and you are able to use the electronic document as a representation method in this service. BEMORAL website informs the service of the relevant information and will be sent by your registered email on the BEMORAL website. If your email changes, you should immediately log in to BEMORAL's official website to maintain the correctness, immediacy and integrity of your email and other personal information. If the message sent to the BEMORAL official website is unacceptable due to your mistaken email, expiration or other non-blame BEMORAL website, it is still considered that the BEMORAL website has completed the delivery of the notice.


Service Exception and Disclaimer

BEMORAL website ensures that the computer system you are trading with has the security that is generally reasonably expected.

1.When relocating, replacing, upgrading, maintaining or repairing the software and hardware related equipment of this service.

2.User has any violation of government or the terms of service.

3.The service is stopped or interrupted by natural disasters or other untestable factors.

4.Other matters that cannot be attributed to BEMORAL website to cause the service to be stopped or interrupted.

5.The matter doesn’t control by BEMORAL website causes the service information to be displayed incorrectly, or is forged, tampered with, deleted or retrieved, or the system is interrupted or does not function properly.

6.Others matters that BEMORAL consider to stop the service.

It will be announced in the appropriate way on the BEMORAL website before if the system to be interrupted or suspended since BEMORAL website has to maintain the software and hardware.

BEMORAL website is only available to you in accordance with the existing programs, functions and status of the services provided. The BEMORAL official website does not assume any guarantee, guarantee or damages.


Download external website software or information

BEMORAL website does not assume any guarantee responsibility for the software, pictures or materials that you download yourself by linking to the external website via BEMORAL website. You should discretion and determine the legality, validity, correctness, completeness and infringement of the rights of others in the software, pictures or materials before downloading to avoid loss (For example: causing damage to your computer system or loss of stored data, etc.). BEMORAL website is not liable for any direct or indirect losses suffered by you.


Cross-Industry Cooperation Description

BEMORAL website is not responsible for any information or advice from this service or external websites linked through the BEMORAL website. Before you make any plans and decisions, you may consult a professional to advise you base on your own situation to meet the individual need.

BEMORAL website has chance to cooperate with other parties, other companies, vendors and other third parties ("content providers") anytime. Content providers will provide different content including news, messages, e-newsletters for BEMORAL website posting. Based on respecting the creation of the content provider and its intellectual property rights, BEMORAL website will not substantively review or modify the content provided, neither to held liable for the correctness of the content. If you believe that certain content involves infringement or falsehood, please respond to the content provider.


External Website Sale or Trading Behavior

Vendors or individuals may offer merchandise trading, services or other trading activities through external websites linked through the BEMORAL official website. If you trade with the manufacturer or individual, the sale or other contract exists only between you and the manufacturer or individual and is not within the scope of this service. It is completely unrelated to the official BEMORAL website. You may not request from the BEMORAL official website any rights.

BEMORAL website statement will not involve any trading, service or other transaction between you and the manufacturer or individual, and will not assume any guarantee for the goods, services or other subject matter you receive.



You definitely understand and agree that the services provided on the official BEMORAL website are only available in accordance with the current functionality and current status of the service. BEMORAL website does not assume any warranty or guarantee of express or implied form or content, including but not limited to speed, safety, reliability, integrity, accuracy and non-compliance. Broken and error, commercial applicability, applicability of specific purposes, and non-infringement of the rights of others. BEMORAL website does not guarantee the following:

1.This service will meet your needs.

2.This service is not subject to interference, available to provide information quick, safety and reliable or no mistake.

3.The results obtained by the use of the Service are correct or reliable.

4.Any mail, file or data is reliable and correct during transmission.

5.The security, reliability, completeness, correctness and non-disconnection and error of the mail, file or data stored or transmitted.

6.Any products, services, information or other materials you purchase or obtain through the Service will meet your expectations.

Whether you download or obtain any information through this service shall be at your own consideration and at your own risk. Any damage to your computer system or loss of data due to the download of any previous data shall be your own responsibility, BEMORAL has no responsibility on it. The advice and information you obtain from BEMORAL website Service, whether written or verbally, do not constitute a guarantee of this Service.

Except for the intentional or gross negligence of the BEMORAL website, the BEMORAL official website is not responsible for any direct or indirect damage caused by the use of this service.


Membership Using Content

1.You understand and agree that the information, materials, text, software, music, audio, photos, graphics, video, information or other materials (referred to as "Member Content") posted or privately transmitted by members , the ”Membership Content” has responsibility with it. The BEMORAL website cannot control the "Membership Content" posted through the Service. BEMORAL website will not guarantee its correctness, completeness or quality.

2.You may access to unpleasant, inappropriate, disgusting "Membership Content” when you understand and agree with this service; in this situation, BEMORAL website is not responsible for any Member Content, including but not limited to any error, omission, and any loss or damage arising from posting, emailing or transmitting via the service.

3.BEMORAL official website does not review the "Membership Content" in advance, but the BEMORAL official website may refuse or remove any "Membership Content" provided through the Service. BEMORAL website and the designees have the right to remove any "membership" that violates these Terms of Service. You understand and agree that the use of the "Member Content" must be self-assessed, correct, complete or practicable and bears all risks (including the risks of rejection or removal, and subsequent use as set forth in these Terms of Service).

4.You understand and agree that any business conduct without prior authorization is prohibited.

5.You understand and agree that any information you upload, transmit, import or provide to the BEMORAL website is deemed to be your consent to unconditionally authorize the BEMORAL website to use, modify, reproduce, publicly broadcast, re-edit, distributing, publish, read in public the information, and you have to transfer the rights to someone else also with no objection. You promise when BEMORAL website to use, modify, reproduce, publicly broadcast, reedit, distributing, publish, read in public the information, you will not infringe the intellectual property rights of any third party. If the BEMORAL website or a third party is damaged, you shall be liable for damages to the BEMORAL website or a third party, including but not limited to litigation costs and attorney fees.

6.You understand and agree that if any text, image, picture or other work or material has a right to vest or other legality disputes, BEMORAL website does not necessary to notify the member, and may stop providing it, or directly delete it, or notify the member to stop using it.

7.You understand and agree that the BEMORAL official website may save or expose the "Membership Content" to the government agency, the judicial police or the legal representative or guardian of the minor in accordance with the law or within the reasonable scope necessary for the following purposes.

(1)Based on statutory requirements, or subject to review by the judiciary and other competent authorities based on statutory procedures.

(2)Your membership has hacked by somebody else, and to avoid the big harm to the membership rights.

(3)Execute these Terms of Service

(4)Responding to the Third Party Infringement Claims

(5)To protect BEMORAL website membership and pubic right, property and safety.



Protection of Intellectual Property Rights

You understand and agree to the software or programs used by the service, and the software or programs used on the BEMORAL website, all content on the website, including but not limited to various works, pictures, files, information, materials, website architecture, website screens. arrangements, web design, etc., are owned by the BEMORAL website or other rights holders in accordance with the law, including but not limited to trademark rights, patents, copyrights, business secrets and proprietary skills. No one may use, modify, reproduce, publicly broadcast, re-edit, distributing, publish, public, process restoration, decompilation or reverse group translation.

If you would like to cite or reprint the software, program or website content, you must obtain the prior written consent of the BEMORAL website or other holders with right in accordance with the law.

You may not use these various works, pictures, files, information, materials, website structure, website layout, web design texts, etc. for sale, transfer, rental, lending, etc., without the authorization of the BEMORAL website or other rights holders. Transfer authorization, accompanying book or any other form of commercial use, uploaded to any other website, otherwise made available to others, used for pornography, insults, slander, illegal transactions, other acts that do not comply with other laws and regulations, or modify, edit for the above purposes. Respecting the intellectual property rights of others is your obligation. If there is a violation, you should bear the legal responsibility according to law, and you should bear the liability for damages on the BEMORAL website, including but not limited to litigation costs and lawyer fees. BEMORAL official website has to cancel your membership and never ever allow you to use this service.


Reject, Suspend or Terminate Membership Use

You understand and agree that BEMORAL's official website may be based on its own discretion for any reason, including but not limited to providing incorrect or untrue information for member login, stolen credit card without the cardholder's permission, for no reason within the notice period Until the designated threshold picks up more than the BEMORAL website, continuously to the BEMORAL website customer service department claims not related to services and items, other violations of the terms of service, violation of BEMORAL website establishment purposes and member service spirit, violation of honesty The principle of credit principle, lack of use or BEMORAL website believes that you have violated the express provisions and spirit of the Terms of Service, BEMORAL website has to suspend, terminate or refuse to provide members and all other services, and delete, terminate your account and password. You agree and promise: In the any situation, when BEMORAL website terminates your membership services in accordance with these Terms of Service, BEMORAL website does not assume any responsibility compensation for you or any third party.



Electronic News Letter and EDM

You agree that BEMORAL website, the cooperate vendor or strategic partner may occasionally send a newsletter or product message (EDM) to the membership account email address. When you receive the message and refuse to accept the marketing information, please apply to the BEMORAL official website customer service center, BEMORAL official website will stop sending to you.



Transaction Confirmation and Protection

1.You must complete the online ordering process in accordance with the confirmed quantity and price mechanism provided by the service. BEMORAL website will send you a notice by email or other methods, which is only the BEMORAL website has received your order message. Does not mean that the transaction has been completed or the contract has been established. BEMORAL website reserves the right to final review and accept orders and shipments. BEMORAL website accepts the order for your order, except for the refusal or other legal reasons within two working days after the order is placed. However, if you have paid, the transaction is deemed to be established unless otherwise stipulated by law. However, the price of the commodity is too lower than the market price or obviously mis-planted, base on this situation, BEMORAL website system should be considered in the maintenance, and you have to confirm with the customer service center to do the re-ordering.

2.BEMORAL website may set a maximum number of individual members per order for a specific product if it necessary. When you place an order more than the maximum stock set by the BEMORAL website, the website will only ships out all of items in current stock.

3. By using the Service and completing the ordering process, you represent that you have made an offer and are willing to place the order in accordance with the terms and conditions set forth in this Agreement and the relevant web pages. If there is any change to the information you have left (such as address, telephone number), you should immediately update the information on BEMORAL website; and you are unable to refuse the payment by the reason of dispatch information.

4.BEMORAL website will confirms that the trading conditions are correct when the payment is completed and there is still inventory. BEMORAL website will directly notify the manufacturer to ship and will not announce again individually, you can check the shipping status on the website.


Place of Delivery and Delivery Method

BEMORAL website will provide you with the location and method of order delivery, and will deliver it according to your choice method.

However, if you choose to deliver to the convenience store and pay when you pick up, then you do not pick up the product at the required store by unknown reason, BEMORAL website may prohibit your right of payment method. Please to note and we are appreciate your understanding.


Payment Method Description

BEMORAL website provides payment method instructions in the membership area, please refer to it. Please understand that when you use BEMORAL website to provide credit card installment payment as a payment method, you will establish a separate creditor-debt relationship with the issuing bank of the credit card; and depending on the relevant regulations of the issuing bank, you may be required to pay interest or formalities. To the issuing bank, please be sure to read the relevant regulations of the issuing bank before selecting this payment method.


Shipping Fee

BEMORAL website, on the page of membership area shows the pricing and burden method for shipping the product.



Return and Contract Cancellation Rights

You may exercise the relevant rights in accordance with Article 19, Paragraph 1 of the Consumer Protection Law, except for the following items:

1.The product stored in digital or electromagnetic records, including but not limited to computer programs, digital music files, audio tapes, video tapes, CDs, VCDs, DVDs, etc.

2.Products that are prone to deterioration or damage in nature, do not working or unavailable to return, including but not limited to flowers, food, personal hygiene products, etc.

3.The customized and adjust the product; and base on your require specification, needs and timing.

4.Sealed Product.

5.Newspaper, magazine, journal, or the regular issue product.

6.The product already expired, deteriorate damage under the situation of regular delivery condition. 

The returned item must with all of original product, gifts, accessories, packaging, and all accompanying documents or materials. If there is a hard copy receipt, it should be returned as well. Otherwise, BEMORAL website will refuse your returning application.


Basis of Responsibility and the Compensation of Damage

When you use the service, the basis for the determination of relevant facts shall be based on the information recorded in BEMORAL website database and the evidence you cite. In the event of any dispute, the parties will submit their stored electronic data records or evidence to the court or a fair third party for determination in the most sincerity.


If you violate the Terms of Service or the relevant laws, and caused the injure and the loss to BEMORAL website and related fulfillment assistant (Including but not limited to shipping, handling, litigation and legal fees), then you may bear all of the liability.



BEMORAL Official Website Membership Information and Transaction Record Transfer

You understand and agree that BEMORAL website is currently operated by Jollywiz Digital Technology Co., Ltd.; in the future, if the operating rights of BEMORAL website are transferred to BEMORAL brand owners or other third parties, in order to allow you to continue to use the BEMORAL website. For the service, Jollywiz Digital Technology Co., Ltd. may transfer your member information and transaction records to the subsequent person responsible for operating BEMORAL website. You also agree that the transfer of the previous member information and transaction records will be within the specific purpose of providing such personal data. At that time, Jollywiz Digital Technology Co., Ltd. will not need your written consent.


Any provision of these Terms of Service shall be invalid for the jurisdiction of the court or administrative agency, and the rest of the Terms of Service shall remain in force except for the invalidation of the agreement.


The interpretation and application of this Terms of Service should be contribute for your explanation.


Applicable Law and Jurisdictional Court

In case of any disputes, please report your opinion to BEMORAL website customer service center. BEMORAL website and you should be resolved in accordance with the principle of maximum goodwill and good faith. If you are involved in litigation, both parties may be subject to the Consumer Protection Law or the Civil Procedure Law. The provisions were chosen outside the jurisdiction of the court, and the Taiwan District Court of Taiwan was the court of first instance. The interpretation of these Terms of Service and the matters not covered are subject to the laws of the Republic of China.